SAP Knowledge Base Article - Preview

2267243 - CRM IC: Problems related to E-Mail Channel

Symptom

You want to write, reply or forward E-Mails in the SAP CRM Interaction Center and you are facing issues when using it. You want to find related documentation for configuration and troubleshooting.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CRM-IC-CHA-EMA , E-Mail Integration , Problem

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