2267242 - CRM IC: Problems using Intent Driven Interactions for agent guidance | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2267242 - CRM IC: Problems using Intent Driven Interactions for agent guidance

Symptom

You want to use intent-driven interactions for agent guidance.


Read more...

Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , change request , CRM-IC-RDI , Rule-Driven Interactions , CRM-IC-ALT , Alerts , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.