SAP Knowledge Base Article - Preview

2267199 - CRM IC: Problems when using alerting for agent guidance

Symptom

You want to use alerts for agent guidance in CRM Interaction Center and you are facing issues when using it, Alerts are not displayed. You want to find related documentation for configuration and hints for troubleshooting.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement packages SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CRM-IC-ALT , Alerts , CRM-IC-RDI , Rule-Driven Interactions , Problem

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