SAP Knowledge Base Article - Preview

2266878 - SD card disabled in Windows Phone 10 after enrollment

Symptom

Upon enrolling a Windows Phone 10 device in Afaria or Mobile Secure,

  • the following prompt is received: "SD card slot disabled
    You can’t use SD cards on your phone because of a server policy."
  • the SD card is greyed out
  • the SD card slot is re-enabled upon power-cycling the device (assuming a Restriction policy disabling it has not been sent).

Note that Windows Phone 8.x devices do not display this behavior.


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Environment

  • SAP Mobile Secure, cloud edition 3.7
  • SAP Afaria 7.0 SP10
  • Windows Phone 10 devices

Product

SAP Afaria 7.0 ; SAP HANA Cloud Platform, mobile service for app and device management 1607

Keywords

Windows Mobile, WinPhone, flash, Secure Digital, SMSC , KBA , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , MOB-AFA , Afaria , Bug Filed

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