SAP Knowledge Base Article - Preview

2266729 - CRM IC: Problems with navigation to E-mails from Agent Inbox

Symptom

Depending on the product version:

  • CRM 7.0 EHP2 and below wrong e-mail data is displayed
  • CRM 7.0 EHP3 onwards there will be an exception:
    Exception1.png 

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Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

LCX_PARAMETER_EXCEPTION, CL_CRM_ERMS_MAIL_COMPOSER, IC_EMAIL, IC_EMAIL2, IC_AGENT , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-FRW , Framework , Problem

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