SAP Knowledge Base Article - Preview

2266444 - Increase Retention Period at Online monitoring contact view

Symptom

Online monitoring contact view only displays information from one month


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Environment

  • SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, month, period, timeframe window, online monitoring, contact history , KBA , CRM-CCI , Contact Center Infrastructure , How To

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