SAP Knowledge Base Article - Preview

2265017 - BI 4.x : *** MASTER KBA *** How to troubleshoot Live Office timeout issues

Symptom

  • How to troubleshoot Live Office timeout issues
  • This document has collected the basic troubleshooting steps, that should be tested when you face a Live Office timeout problem
  • The document is a starting point to find Notes/KBAs related to the specific problem
  • Possible error messages:
    • "The operation has timed out."
    • "An error occurred when the report is refreshed. Detail: the operation has timed out"
    • "Unknown error (0x8013500)"
    • "GetDocumentInformation exception (Error: WRE 99999) The operation has timed out."

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP Live Office 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

LiveOffice, Live Office, timeout, time-out, time out, refresh, increase, limit, setting, LO, web service, webservice, qaaws, dsws, dswsbobje, change, edit, timed out, timedout, xcelsius, universe, error, minutes, "The operation has timed out", GetDocumentInformation, WRE 99999, tomcat, session, session.timeout, RESTful, RESTful Web Service, WACS, Web Application Container Server, connectiontimeout , KBA , BI-BIP-LO , Live Office , How To

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