SAP Knowledge Base Article - Preview

2264579 - Live office throws "An error occurred when requesting the token from the REST service. (LO 02049)" when logging to the BI platform

Symptom

  • Error: "An error occurred when requesting the token from the REST service. (LO 02049)" is thrown by Live Office when logging to BI platform.
  • This case happens after upgrade to 4.1 SP6 or any 4.2 versions

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1 Service Pack 6 or above
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Live Office 4

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

unable,stuck, not possible,failure, LO02049, logon failed. , KBA , BI-BIP-LO , Live Office , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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