SAP Knowledge Base Article - Preview

2263569 - Access to Introscope Webview fails with HTTP ERROR 500

Symptom

When some metrics in the Introscope Webview, sometimes the access fails with the following error:

HTTP ERROR 500
Problem accessing /webview/explorer/view.do. Reason:
 
INTERNAL_SERVER_ERROR
 
Caused by:
java.lang.NullPointerException

 

 


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Environment

  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

HTTP ERROR 500 ,  INTERNAL_SERVER_ERROR , java.lang.NullPointerException , at org.apache.jsp.jsp.error_jsp._jspService(org.apache.jsp.jsp.error_jsp:54) , jetty sapjvm_6 , sapjvm , EM , Enterprise Manager  , webview , BOE , BO System metrics , wily , wily webview , introscope webview   , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

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