SAP Knowledge Base Article - Preview

2263530 - HCPms 1.3. SAP Kapsel Mobile Login Module - blank screen on app restart

Symptom

  • In the iOS version, after the user is already registered and set an app offline passcode
    ( using SAP Kapsel login module ), when the user completely kills the application and reopens it,
    the unlock screen fails to appear.
  • The user is presented with a blank grey screen and the application is unrecoverable
    and must be reinstalled.
  • The Android version does not appear to suffer from the same issue.
  • Additionally, the issue does not appear if the offline passcode is disabled entirely.
  • It works as expected with older iOS version 7.1.2.
  • The issue was fully apparent in UAT.

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Environment

  • HCPms 1.3
  • Android 5.0.2, works with several Android devices
  • iOS 8.4, also iOS version 7.1.2 and 9.1 and 9.2
  • Xcode 6 ( not fully confirmed )
  • Hybrid SAP Kapsel Mobile application for Android and iOS

Product

SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.0

Keywords

HCPms, Kapsel, third party plugin, race condition, github, Cordova, config.xml, index.html, orientation preference , KBA , MOB-SDK-KAP , Kapsel: Hybrid Container , MOB-CLD , SAP Mobile Cloud SAP Mobile Platform Cloud , MOB-ONP , SAP Mobile Platform on Premise , Problem

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