SAP Knowledge Base Article - Preview

2262632 - Error: "Account information not recognized: Invalid data" when trying to login to BI Launch Pad

Symptom

  • Getting error "Account information not recognized: Invalid data" while trying to login to BI Launch Pad with Enterprise Authentication for all users including Administrator.
  • May also get error "Account information not recognized: This Alias already exists".
  • However, users are able to login to CMC.
  • The following errors are found in End to End traces:
    (.\crypto.cpp:653) BCM error: Could not decrypt data. Data is corrupt or key is invalid.
    (.\mbcscodesetconverter.cpp:94) failed UTF8 -> UCS2 conversion
    (.\CTrustedAuth.cpp:311) CEnterprise::AcceptLogin: SCrypt: failed to decrypt client's request for trusted authentication.
    BIP::TraceInterceptor:Incoming: 0 Args=(Operation="AssignAlias")
  • Trusted authentication is enabled.

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Environment

  • SAP BusinessObjects Business Intelligence platform 4.1
  • Trusted authentication.

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

sso SSO single sign on sign-on , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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