SAP Knowledge Base Article - Preview

2262248 - Service users cannot logon: "Starting" or JavaScript error 'crmuifC' is undefined

Symptom

1. When trying to access the Web Client UI only seeing starting process.

starting.png

2. When logging, a java script error occurs in default.htm : 

Message: 'crmuifC' is undefined  or crmuifC is not defined

Line: XX

Char: X

Code: Y

URL:

http://xxxx....xxxx)/bc/bsp/sap/crm_ui_start/default.htm?.....


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Environment

  • SAP Customer Relationship Management (CRM) 
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Solution Manager 7.1
  • Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Message: 'crmuifC' is not defined SUSR_INTERNET_USERSWITCH , KBA , CA-WUI , WebClient UI , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , CA-WUI-ROL , Roles Management , Problem

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