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2261067 - Software Update Manager (SUM) Error in the step : INPUT-OS-USER-CREDENTIALS

Symptom

Software Update Manager (SUM) reports the below error in the step INPUT-OS-USER-CREDENTIALS:

SAPServiesid.JPG

In the logfile <Path to SUM>/SUM/sdt/log/SUM/INPUT-OS-USER-CREDENTIALS_XX.LOG, the below error is reported:

Dec 16, 2015 4:18:33 PM [Info  ]: Host <HOST1> is identified as a Windows host. Requesting SAPServiceSID credentials.
Dec 16, 2015 4:18:33 PM [Info  ]: Host <HOST2> is identified as a Windows host. Requesting SAPServiceSID credentials.
Dec 16, 2015 4:18:33 PM [Info  ]: Host <HOST3> is identified as a Windows host. Requesting SAPServiceSID credentials.
Dec 16, 2015 4:18:33 PM [Info  ]: Host <HOST4> is identified as a Windows host. Requesting SAPServiceSID credentials.
Dec 16, 2015 4:18:33 PM [Info  ]: Cluster contains instances located on a Windows host.
Dec 16, 2015 4:18:33 PM [Error ]: The following problem has occurred during step execution: java.lang.UnsupportedOperationException.


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Environment

SUM Update / Upgrade operation on SAP instances running on Windows Cluster

Product

SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1

Keywords

SAPServicesid, INPUT-OS-USER-CREDENTIALS, "Windows cluster", java.lang.UnsupportedOperationException , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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