SAP Knowledge Base Article - Preview

2260638 - Various problems while inserting the mobile phone number

Symptom

Various problems while inserting the mobile phone number:

  • When adding a mobile phone number to a business partner via BAPI_ADDRESSPERS_CHANGE the landline number is not standard number in CRM anymore.
  • Entering a mobile phone number in Multichannel Foundation does not display the existing landline number in CRM anymore.
  • As a result wrong entries in table ADRU were created.

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Environment

  • SAP IS-U/CCS - Industry Solution for Utilities / Customer Care & Service
  • SAP Multichannel Foundation

Product

SAP Customer Relationship Management all versions ; SAP ERP 6.0 ; SAP Multichannel Foundation for Utilities and Public Sector all versions ; SAP NetWeaver 7.4

Keywords

 AM 892, VALIDITY, LSZA0F70, BAS_COMMUNICATION, INTERNAL ERROR, Multichannel, Auszug, AM-616, AM 616, Telefonnummer, Mobilfunknummer, Geschäftspartner , KBA , IS-U-MD , Master Data , IS-U-CS-MC , Multichannel Foundation for Utilities , Problem

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