SAP Knowledge Base Article - Preview

2258844 - When trying to view Package Tracking Log for iOS devices, Afaria Admin UI crashes

Symptom

  • Some iOS devices are crashing Admin UI when attempting to view their Package Tracking log. Issue seems to be occurring due to Android Package data getting pulled for iOS devices.
  • Afaria server log displays "API0000: Fatal Exception: Encountered unexpected package application type, \"\"." message when Admin UI crashes.

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Environment

  • SAP Afaria Service Pack 5
  • SAP Afaria Service Pack 6
  • SAP Mobile Secure 3.4
  • iOS Devices

Product

SAP Afaria 7.0 ; SAP HANA Cloud Platform, mobile service for app and device management 1607

Keywords

SP5, SP6, Service Pack, Android packages, API0000, Fatal Exception, unexpected package application type, Service Pack8, Servicepack8, SP8, SP, Service Pack , KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Bug Filed

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