SAP Knowledge Base Article - Preview

2258282 - Transfer a call to a closed queue which has "Forwarding number when service closed" configured

Symptom

When transferring a call to a closed queue, the call is transferred back to the original queue instead of the target queue, which is configured as the forwarding number for the closed queue when service closed.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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