You must configure a setting that defines the SAP numerical IDs for the Service Optimization components.
The latest Integrating Service Optimization in the SAP Environment guide does not include relevant SAP SLD ID's
SAP WS&O BY CLICKSOFTWARE 2.3
SAP WS&O BY CLICKSOFTWARE 2.2
ClickSoftware SLD Id, SAP WS&O by ClickSoftware, Service Optimization, ClickSchedule, ClickPlan, ClickForecast, ClickAnalyze, ClickMobile, ClickContact , KBA , XX-PART-CLK , SAP Workforce Scheduling and Optimization by ClickSoftware , How To
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