SAP Knowledge Base Article - Preview

2258186 - SIP Options Ping not working properly with inactive Gateway

Symptom

You have set up two SIP GWs configured to be selected by the highest priority (see Managing Switching Routes); but you soon realize that in some cases, when the Gateway with highest priority goes unavailable, SAP Contact Center (SIP Options ping) does not mark it as unavailable and still tries to use it.


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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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