SAP Knowledge Base Article - Preview

2257534 - Successfully marked callbacks are being rescheduled

Symptom

Some callbacks are being rescheduled even after been marked as handled


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, CBR, CallbackRequest, CallBack Scripts, Redial , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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