SAP Knowledge Base Article - Preview

2257017 - Bad performance playing videos from the web browser

Symptom

When trying to watch an MP4 video generated by WPB Producer or Instant Producer and embedded in a web page, you may notice that the playback is delayed.
It seemingly starts downloading the video to your cache memory and only start playing it when the process is finished, which depending on the internet bandwidth, may take a while.


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Environment

  • Workforce Performance Builder Producer or Instant Producer v9.3 onwards
  • Operating System Microsoft Windows
  • Web browser independent

Product

SAP Workforce Performance Builder 9.3, desktop edition ; SAP Workforce Performance Builder 9.3, enterprise edition ; SAP Workforce Performance Builder 9.3, producer option ; SAP Workforce Performance Builder 9.4, desktop edition ; SAP Workforce Performance Builder 9.4, enterprise edition ; SAP Workforce Performance Builder 9.4, producer option ; SAP Workforce Performance Builder 9.5, desktop edition ; SAP Workforce Performance Builder 9.5, enterprise edition ; SAP Workforce Performance Builder 9.5, producer option

Keywords

Slowness, Video won't start playing, Nothing happens, Streaming not working, Slow, Download locally, Video not playing, Not working, Hangs, Video takes forever to start playing, Google Chrome, Internet Explorer, IE, Safari , KBA , KM-WPB-PRO , SAP Enable Now - Producer , KM-WPB , SAP Enable Now , Problem

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