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2254995 - BI 4.x - Server Intelligence Agent stopping status

Symptom

  • The Server Intelligence Agent (SIA) stays stuck in the Stopping state for a long time (several minutes) before shutting down.
  • The trace associated to the Server Intelligence Server (add -trace in the SIA command line for full log) shows difficulties to close sub-processes such as Crystal Report Server with a regular retry every 15 seconds. ie:
2015 11 30 10:20:03.665|[Node Name: SIA]
[User Name: Administrator]
Server Intelligence Agent is forcing server SIA.CrystalReports2013ProcessingServer to terminate.
2015 11 30 10:20:18.665|ForceShutdownProcess: terminating via pid.
2015 11 30 10:20:18.665|[Node Name: SIA]
[User Name: Administrator]
Server Intelligence Agent is forcing server SIA.CrystalReports2013ProcessingServer to terminate.
<multiple occurences of the ForceShutdown attempt process>
2015 11 30 10:21:33.665|ForceShutdownProcess: terminating via pid.
2015 11 30 10:21:33.665|[Node Name: SIA]
[User Name: Administrator]
Server Intelligence Agent is forcing server SIA.CrystalReports2013ProcessingServer to terminate.
  • Checking further in the processes logs (Logging folder) having problem to shutdown, it appears the service is encountering some issues such as WSAEHOSTUNREACH or WSAENETUNREACH
2015 11 30 13:24:32:833|ras21-core: SIWarning: corba sys exception in CCacheServerMgrListener::RegisterAll
2015 11 30 13:24:21:176|ras21-core: reason error number WSAEHOSTUNREACH while registering com.seagatesoftware.img.osca.pageserver."HOSTNAME"-SIA.CrystalReports2013ProcessingServer

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Environment

  • SAP BusinessObjects Business Intelligence Platform BI 4.0
  • SAP BusinessObjects Business Intelligence Platform BI 4.1
  • Microsoft Windows (in this example) - though applicable to any OS

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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