SAP Knowledge Base Article - Preview

2252465 - Portal logoff redirected to blank screen

Symptom

  • After upgrade from 7.0 to 7.30 or higher you find that logoff is redirected to a blank screen even though a portal logoff url is maintained
  • It happens in all browsers
  • Occurs no matter what url is entred into property ume.logoff.redirect.url

The following error is logged in trace file:

2.0#2015 08 19 10:44:03:401#+0300#Error#com.sap.portal.prt.request.pom#
#EP-PIN-PRT#tc~epbc~prtc~api#C0000AFA47A700290000000100006AEB#173946250000000004#sap.com/irj#com.sap.portal.prt.request.pom#Guest#0##FD221ED1464511E5CB3E00000A5E358A#af9d7c5b464511e5b08d00000a5e358a##0#Thread[HTTP Worker [@590154661],5,Dedicated_Application_Thread]#Plain##
[PortalNode.fireEventOnNode.toEventListener] event=onNodeReadyEvent, target=com.sap.portal.navigation.masthead.LogOutComponent, operation failed for com.sap.portal.prt.pom.PortalNode@4f355aa4
[EXCEPTION]
com.sapportals.portal.prt.service.ServiceException: Error while retrieving service: WSRPSessionReleaseService
at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:270)
at com.sap.portal.prt.runtime.Portal$RuntimeResources.getService(Portal.java:130)
 
Caused by: com.sap.portal.prt.broker.PortalModuleNotFoundException: Could not retrieve portal application WSRPSessionReleaseService

 


Read more...

Environment

  • Enterprise Portal
  • SAP Netweaver 7.30 and higher

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

'logoff redirect'; 'blank page'; 'portal header'; 'logout'; 'Could not retrieve portal application WSRPSessionReleaseService' , KBA , EP-PIN-NAV , Navigation , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.