SAP Knowledge Base Article - Preview

2249458 - Troubleshooting EPM add-in issues

Symptom

With the release of Office 2013 and its derivative Office 365, there seems to be a noticeable increase in performance and stability issues for Excel add-in users. This situation is not limited to the SAP EPM Add-in but it's applicable to any add-in in general.

With the release of various patches and security updates from Microsoft, these issues seem to get more acute and more frequent thue leading to increased user frustration.

SAP has documented some of the most known issues in notes  2219713 - Reports with Freeze Pane enabled distort the view after Microsoft update KB3085502  and  2107965 - Issues in EPM Add-in after installing Microsoft updates 

The symptoms experienced by the users are (but not limited to):

  • Slow program reponse
  • Excel crashing or becoming unresponsive
  • Distorted screens
  • Unexpected user interface behavior

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Environment

  • Microsoft Office 2013
  • Microsoft Office 365

Product

SAP Business Planning and Consolidation 10.0, version for Microsoft ; SAP Business Planning and Consolidation 10.1, version for Microsoft

Keywords

KBA , EPM-XLS , EPM Excel Client , How To

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