2249423 - How to create the perfect incident for Solution Manager Change Request Management component | SAP Knowledge Base Article

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2249423 - How to create the perfect incident for Solution Manager Change Request Management component

Symptom

You want to create a support incident for SAP Solution manager Change Request Management (SV-SMG-CM) component  and you want to know which information and details you need to provide in the incident.


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Environment

  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Solution Manager 2.1 ; SAP Solution Manager 2.2 ; SAP Solution Manager 3.1 ; SAP Solution Manager 3.2 ; SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

SOLMAN, SAP, incident, message, network, performance, dump, upload, download, note, KBA, WIKI, BADI, component, help, sub component, connection, HTTP, R/3, WTS, priority, error, processing, speed up, steps to reproduce, example, user data, logon, system, debug, application, assign, attach, trace, custom, ST30, ST12, ST05, database, specification, substance, label, report, permission , KBA , SV-SMG-CM , Change Request Management , How To

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