SAP Knowledge Base Article - Preview

2249277 - BI 4.x: WebI Rich Client is failing to launch using Citrix XenApp environment

Symptom

  • Web Intelligence Rich Client (WRC) can't be started using Citrix XenApp with application or desktop modes.
  • When clicking on the WebI Rich Client icon, nothing happens. No error message is appearing.
  • The issue can't be reproduced with users who are members of the Domain Admin group.
  • Other Client Tools (UDT, IDT) can be opened without problems.

Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Web Intelligence Rich Client
  • Citrix XenApp

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

WebI Rich Client, WRC, Citrix XenApp, can't start, failing, launch, user account, LSI, , KBA , BI-RA-WBI , Web Intelligence , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.