SAP Knowledge Base Article - Preview

2248916 - Which files and directories should be excluded from an antivirus scan for SAP BusinessObjects Business Intelligence Platform products in Linux/Unix?

Symptom

  • When antivirus is enabled, Business Objects services do not start remaining in initializing status; when antivirus is disabled the services start fine.
  • What processes and directories should be excluded from anti-virus software scans and monitoring?
    Anti-virus software scans are affecting the performance of the SAP BusinessObjects applications
  • Is there an antivirus exclusion list?

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Environment

  • SAP BusinessObjects Enterprise XI 3.1 (Any Service Pack)
  • SAP BusinessObjects Business Intelligence 4.0 / 4.1 / 4.2 (Any Service Pack)
  • All supported Windows Server versions
  • Anti-virus:
    • McAffee VirusScan
    • Norton Antivirus (Symantec)
    • Trend Micro OfficeScan
    • Others

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

xi31; xi3.1; bi4; bi4x; bi4.x; bi4.0; bi40; bi4.1; bi41; BI; BO; BOBJ; BIP; DS; security; rep; wid; rpt; docx; doc; xls; swf; java; xlsx; ppt; pdf; txt; bat; exe; design; studio; ids; linux; unix; exclude; exclusion; exclusions; AV; firewall; Antivirus; anti-virus; anti-malware; antimalware; malware; virus; Norton; McAffee; Trend Micro; executable; shell; script; scan; protect; block; list; scan; scanner; scanning; directory; folder; folders; file; files; daemon; process; processes; startup; start; monitor; monitoring; initialize; hangs; performance; whitelist; file, access;  solidify; solidifier; , KBA , boe , antivirus , extension , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , How To

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