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2247947 - UWL fails to retrieve tasks from the ActionInboxConnector

Symptom

  • In the Universal Worklist (UWL) in the configuration setup you are encountering an error exception referencing the ActionInboxConnector.
  • The UWL iView displays the error exception "failure in retrieving from action inbox". 
  • In the defaultTrace log file (\usr\sap\<SID>\<J2EE_instance_number>\j2ee\cluster\<server#>\log\) you see an exception related to ActionInboxConnector with its associated connector status e.g.
    #EP-KM-CM#sap.com/com.sap.netweaver.bc.uwl.aibconnector#C00090048127005A0000003400007A79#443247250000005400
    #sap.com/com.sap.netweaver.bc.uwl#com.sap.netweaver.bc.uwl.core.connect.aib.ActionInboxConnector#<user>#0##EB7695EE741711E5BF6E005056141073#52016186741811e5cb6200001a6b6a92##0#Thread[UWL Pooled Thread:4,5,ApplicationThreadGroup]#Plain## while trying to invoke the method com.sap.netweaver.bc.uwl.core.connect.aib.AIBUtils.itemType2Categories(java.lang.String, com.sap.netweaver.bc.uwl.UWLContext) of a null object loaded from field com.sap.netweaver.bc.uwl.core.connect.aib.ActionInboxConnector.aibUtils of an object loaded from local variable 'this'java.lang.NullPointerException: while trying to invoke the method com.sap.netweaver.bc.uwl.core.connect.aib.AIBUtils.itemType2Categories(java.lang.String, com.sap.netweaver.bc.uwl.UWLContext) of a null object loaded from field com.sap.netweaver.bc.uwl.core.connect.aib.ActionInboxConnector.aibUtils of an object loaded from local variable 'this'.

FailureIn.PNG


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Environment

  • EP Release Independent
  • SAP NetWeaver

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

KM notification, missing, tabs, values, document feedback, subscription items, subscription administration, document approval notifications, restarting. , KBA , EP-BC-UWL , Universal Worklist , Problem

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