SAP Knowledge Base Article - Preview

2244847 - Catalog sync job not syncing new categories

Symptom

With multithreaded synchronization cronjobs to sync product data from staged to online catalog, the following issue is being encountered: - if new categories are created in the staged catalog and run the sync job in HMC, categories are not synced to online catalog.
- but if any existing category properties are modified, they are synced to online catalog.
- this problem doesn't occur if we clear the dump medias section under the cron job.
- this problem is not occurring if we sync catalog from catalog management tools/synchronization in the hMC.


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Environment

Issues experienced and subsequent testing made using hybris v 4.8.

Product

hybris Commerce Suite 4.8 ; hybris Commerce Suite 5.0

Keywords

KBA , synchronization , cronjob , CEC-COM-CPS , Commerce Platform & Suite (SAP Commerce) , Problem

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