SAP Knowledge Base Article - Preview

2242653 - CRM Java system: "java.lang.OutOfMemoryError: Requested array size exceeds VM limit"

Symptom

You are facing below error in CRM Java system (CRM Web Channel).
"java.lang.OutOfMemoryError: Requested array size exceeds VM limit"

The detailed call stack may look like below:
"
Memory allocation error [OutOfMemoryError] occurred java.lang.OutOfMemoryError: Requested array size exceeds VM limit (failed to allocate XXXXXXX bytes) (array length YYYYYYY)
 at java.lang.reflect.Array.newInstance(Array.java:52)
 at java.io.ObjectInputStream.readArray(ObjectInputStream.java:1658)
 at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1332)
 ...
 at com.sap.isa.core.xcm.init.ConfigLoader.loadPersistance(ConfigLoader.java:254)
 at com.sap.isa.core.xcm.init.ConfigLoader.load(ConfigLoader.java:67)
 at com.sap.isa.core.cache.Cache$RegionObject.get(Cache.java:1163)
 at com.sap.isa.core.cache.Cache$Access.get(Cache.java:497)
 at com.sap.isa.core.xcm.ExtendedConfigManager.getModifiedConfig(ExtendedConfigManager.java:122)
 at com.sap.isa.core.xcm.scenario.ScenarioManager.init(ScenarioManager.java:86)
 at com.sap.isa.core.xcm.init.ExtendedConfigInitHandler.initialize(ExtendedConfigInitHandler.java:360)
 at com.sap.isa.core.init.InitializationHandler.performInitialization(InitializationHandler.java:252)
 at com.sap.isa.core.init.InitializationHandler.performInitialization(InitializationHandler.java:313)
 at com.sap.isa.core.init.InitializationHandler.initialize(InitializationHandler.java:223)
 at com.sap.isa.core.ActionServlet.init(ActionServlet.java:123)
 at javax.servlet.GenericServlet.init(GenericServlet.java:270)
 at com.sap.engine.services.servlets_jsp.server.application.WebComponents.addServlet(WebComponents.java:513)
 ...
"


Read more...

Environment

Similar issues spotted on SAP CRM Web Channel for SAP CRM 7.0 based on NetWeaver 7.3 & 7.31

Product

SAP Customer Relationship Management 7.0

Keywords

OutOfMemoryError, "Requested array size exceeds VM limit", CRM, ISA, NetWeaver Java, XCM Cache, Heap Size, -Xmx , KBA , CRM-ISA , Internet Sales , BC-JAS-COR , Enterprise Runtime, Core J2EE Framework , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.