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2242156 - SUP Server restarts unexpectedly

Symptom

We have received a report from customer that is Sybase Unwired Platform(SUP) server restarts unexpectedly.

You can see the following messages in your log files.

  • MLsrvWrapper_OBServiceManager log 
    (HOSTNAME)_MlsrvWrapper_OBServiceManager_(yyyymmddTHHMMSS).txt

 | (yyyymmddTHHMMSS.SSS)|1|System.IO.IOException: The process cannot access the file 'E:\Sybase\UnwiredPlatform\Servers\UnwiredServer\bin\..\bin\sup_server.lock' because it is being used by another process.|||||(PID)
 | (yyyymmddTHHMMSS.SSS)|1| at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)|||||(PID)
 | (yyyymmddTHHMMSS.SSS)|1| at System.IO.FileInfo.Delete()|||||(PID)
 | (yyyymmddTHHMMSS.SSS)|1| at com.sybase.sup.server.SUPServerWrapper.DeleteFlagFile(String flagFile) in u:\server\jmsbridge\src\cs\com\sybase\sup\server\SUPServerWrapper.cs:line 286|||||(PID)

  • SUP Servver log
    (HOSTNAME)-server.log

 | (yyyy-mm-dd HH:MM:SS.sss) INFO Mobilink Thread-9812 [com.sybase.ml.sup.Logger] [] [] Shutdown request from mlstop
 | (yyyy-mm-dd HH:MM:SS.sss) INFO Mobilink Thread-9813 [com.sybase.ml.sup.Logger] [] [] MobiLink server shutting down


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Environment

  •  Sybase Unwired Platform 2.2

Product

Sybase Unwired Platform 2.2

Keywords

down,crash,reboot , KBA , MOB-SUP-RT , SUP Runtime , Problem

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