2241310 - Error when attempting to open Help after upgrading to 64-bit - SAP PD | SAP Knowledge Base Article

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2241310 - Error when attempting to open Help after upgrading to 64-bit - SAP PD

Symptom

  • After upgrading SAP PowerDesigner 16.1 to SAP PowerDesigner 16.5.5 (64-bit), Help does not show. The Help file is still pointing to the old (32-bit) location. The following error is displayed:

Could not find help file at this location:
C:\Program Files (x86)\Sybase\PowerDesigner 16\core.chm

error.jpg

  • After upgrading SAP PowerDesigner 16.x (32 -bit) to SAP PowerDesigner 16.x (64-bit), some of the Named Paths (RTF report template, HTML report template, Conversion Tables, etc.) are still mapped to the 'C:\Program Files (x86)\Sybase\PowerDesigner 16\' (32-bit) directory instead of the 'C:\Program Files\SAP\PowerDesigner 16\' (64-bit) directory.

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Environment

  • SAP PowerDesigner (PD) 16.5 - 64-bit

Product

SAP PowerDesigner 16.5

Keywords

client, registry, profile, popup, update, entry, key, path , KBA , BC-SYB-PD , PowerDesigner , Problem

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