SAP Knowledge Base Article - Preview

2238950 - Error "Unable to connect to SAP BW server" while refreshing a web intelligence report based on Universe SSO connectivity with BeX Query

Symptom

The web intelligence report based on universe SSO connectivity with BeX Query reflects the below mentioned error upon refresh in SAP BI Mobile App:
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The following database error occurred: Unable to connect to SAP BW server 00024rabax during sapgui logon#######################################################. For information about this error, please refer to SAP Knowledge Base Article 2054721 on the SAP Support Portal. (IES 10901)
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Environment

  • BI 4.1 SP5 Patch 3 and BI 4.1 SP6 (update build)
  • Operating System: Windows 2008 server R2
  • Web application server: Tomcat
  • SAP BI App 6.2.10
  • Android O/S: 4.4.2
  • iOS 9.0.2

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Mobile 5.0.0 for iPhone and iPad ; SAP BusinessObjects Mobile 6.0.0 for Android ; SAP BusinessObjects Mobile 6.0.0 for iOS ; SAP BusinessObjects Mobile for Android 4.2 ; SAP BusinessObjects Mobile for Android 5.0.0

Keywords

IES 10901, Mobile, SAP BI Mobile App, Unable to connect to SAP BW server, SAP BI App, CALL_FUNCTION_SIGNON_INCOMPL , KBA , MOB-APP-BI-SRV , Mobile BI Server , MOB-APP-BI-AND , BI Mobile on Android , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , Problem

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