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2238269 - The error from the server is: com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: User is locked. while clicking on 'Add and Close' button in promotion management.

Symptom

While clicking on 'Add and Close' button in promotion management the following error message is seen.

Sorry, Promotion management application is unable to process your request.
The error from the server is: com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: User is locked. Please notify the person responsible on servername sysnr 15 at com.sap.conn.jco.rt.MiddlewareJavaRfc.generateJCoException(MiddlewareJavaRfc.java:677) at com.sap.conn.jco.rt.MiddlewareJavaRfc$JavaRfcClient.connect (MiddlewareJavaRfc.java:1376) at com.sap.conn.jco.rt.ClientConnection.connect(ClientConnection.java:736) at com.sap.conn.jco.rt.RepositoryConnection.connect (RepositoryConnection.java:52) at
com.sap.conn.jco.rt.PoolingFactory.init(PoolingFactory.java:107) at
com.sap.conn.jco.rt.ConnectionManager.createFactory (ConnectionManager.java:316) at
com.sap.conn.jco.rt.DefaultConnectionManager.createFactory(DefaultConnectionManager.java:46) at
com.sap.conn.jco.rt.ConnectionManager.getFactory(ConnectionManager.java:290) at
com.sap.conn.jco.rt.RfcDestination.getSystemID(RfcDestination.java:914) at com.sap.conn.jco.rt.RepositoryManager.getRepository(RepositoryManager.java:31) at
com.sap.conn.jco.rt.RfcDestination.getRepository (RfcDestination.java:970) at
com.sap.conn.jco.rt.RfcDestination.getRepository(RfcDestination.java:33) at
com.businessobjects.lcm.cts.BWUtilities.processABAPDependencies (BWUtilities.java:57) at com.businessobjects.lcm.actionHelper.JobActionHelper.addResourceToJob(JobActionHelper.java:4582) at
com.businessobjects.lcm.actionHelper.JobActionHelper.performAction (JobActionHelper.java:330) at
com.businessobjects.lcm.actions.JobActions.execute(JobActions.java:59)
at org.apache.struts.action.RequestProcessor.processActionPerform (RequestProcessor.java:419) at
org.apache.struts.action.RequestProcessor.process (RequestProcessor.java:224) at
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194) at
org.apache.struts.action.ActionServlet.doPost(Actionervlet.java:432) at javax.servlet.http.HttpServlet.service (HttpServlet.java:646) at javax.servlet.http.HttpServlet.service (HttpServlet.java:727) at
com.businessobjects.http.servlet.internal.ServletRegistration.service (ServletRegistration.java:110) at
com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30) at
com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46) at
com.businessobjects.bip.core.web.filter.StrutsParamFilter.doFilter (StrutsParamFilter.java:31) at
com.businessobjects.http.servlet.internal.FilterRegistration.doFilter (FilterRegistration.java:72) at
com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at
com.businessobjects.lcm.LCMCacheControleFilter.doFilter (LCMCacheControleFilter.java:27) at
com.businessobjects.http.servlet.internal.FilterRegistration.doFilter (FilterRegistration.java:72) at
com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at
com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35) at
com.businessobjects.http.servlet.internal.FilterRegistration.doFilter (FilterRegistration.java:72) at
com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at
com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38) at
com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at
com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at
com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter (WorkflowFilter.java:45) at
com.businessobjects.http.servlet.internal.FilterRegistration.doFilter (FilterRegistration.java:72) at
com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at
com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26) at
com.businessobjects.http.servlet.internal.FilterRegistration.doFilter (FilterRegistration.java:72) at
com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at
com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235) at
com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197) at
com.businessobjects.http.servlet.internal.ProxyServlet.service (ProxyServlet.java:248) at javax.servlet.http.HttpServlet.service (HttpServlet.java:727) at
org.eclipse.equinox.servletbridge.BridgeServlet.service (BridgeServlet.java:263) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter (ApplicationFilterChain.java:303) at
org.apache.catalina.core.ApplicationFilterChain.doFilter (ApplicationFilterChain.java:208) at
com.businessobjects.pinger.TimeoutManagerFilter.doFilter (TimeoutManagerFilter.java:168) at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter (ApplicationFilterChain.java:241) at
org.apache.catalina.core.ApplicationFilterChain.doFilter (ApplicationFilterChain.java:208) at
org.apache.catalina.core.StandardWrapperValve.invoke (StandardWrapperValve.java:220) at
org.apache.catalina.core.StandardContextValve.invoke (StandardContextValve.java:122) at
org.apache.catalina.authenticator.AuthenticatorBase.invoke (AuthenticatorBase.java:501) at
org.apache.catalina.core.StandardHostValve.invoke (StandardHostValve.java:171) at
org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:103) at
org.apache.catalina.core.StandardEngineValve.invoke (StandardEngineValve.java:116) at
org.apache.catalina.connector.CoyoteAdapter.service (CoyoteAdapter.java:408) at
org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070) at
org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process (AbstractProtocol.java:611) at
org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run (JIoEndpoint.java:316) at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask (ThreadPoolExecutor.java:895) at
java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:918) at
org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run (TaskThread.java:61) at java.lang.Thread.run(Thread.java:763) Caused by: RfcException: [null] message: User is locked. Please notify the
person responsible on servername sysnr 15 Return code: RFC_SYS_EXCEPTION(3) error group: 103 key: RFC_ERROR_LOGON_FAILURE at com.sap.conn.rfc.api.RfcApi.RfcOpen(RfcApi.java:196) at
com.sap.conn.jco.rt.MiddlewareJavaRfc$JavaRfcClient.connect (MiddlewareJavaRfc.java:1343) ... 66 more Caused by: RfcException: [DB5|edmbwdev05] message: User is locked. Please notify the person
responsible Return code: RFC_SYS_EXCEPTION(3) error group: 104 key: RFC_ERROR_SYSTEM_FAILURE Exception raised by DB5|edmbwdev05 at com.sap.conn.rfc.engine.RfcIoOpenCntl.RfcReceive
RfcIoOpenCntl.java:2038) at com.sap.conn.rfc.api.RfcApi.RfcOpen (RfcApi.java:163) ... 67 more Caused by:
com.sap.conn.rfc.exceptions.RfcGetException: User is locked. Please notify the person responsible at
com.sap.conn.rfc.engine.RfcImp.ab_rfcerror(RfcImp.java:1148) at
com.sap.conn.rfc.engine.RfcGet.ab_rfcget(RfcGet.java:120) at
com.sap.conn.rfc.engine.RfcRcv.ab_rfcreceive(RfcRcv.java:33) at
com.sap.conn.rfc.engine.RfcIoOpenCntl.RfcReceive
(RfcIoOpenCntl.java:1980) ... 68 more com.sap.conn.jco.JCoException:(103) JCO_ERROR_LOGON_FAILURE: User is locked. Please notify the person responsible on servername sysnr 15


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0/4.1
  • Configure LCM with CTS+

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

JCO_ERROR_LOGON_FAILURE , lcm, CTS+ , com.sap.conn.jco.JCoException, BI 4.1, BI 4.0, , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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