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2238259 - Lumira Server for BI Platform Installation Failed with Error INS00013

Symptom

  • When installing Lumira Server for BI Platform, it failed with the following error:
    • Error: Either the remote CMS cannot be reached, or the logon credentials are incorrect. INS00013
      11-2-2015 2.26.17 PM.png

  • The CMS server is up and running. Its name, port number and Administrator password are all correct, but the error persists.
  • The installation log (setupengine.log) records the following entries:
    • ...
      <timestampe> [run_external_executable] cmdLine: D:\SAP
      <timestampe> [run_external_executable] Failed: 193
      <timestampe> [run_external_executable] Exit code: -1
      <timestampe> [run_external_executable] Produced output:
      ...
  • Network tracing shows no outbound communication to the CMS server.
  • Process Monitor tracing shows the following error:
    11-2-2015 14-25-15.png

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Environment

  • SAP Lumira Server for BI Platform (LS4BIP), version 1.28
  • SAP BusinessObjects Business Intelligence (BI) Platform 4.1 SP4 or above
  • Windows Server 2008 R2 or above

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP Lumira 1.0, server version for the SAP BusinessObjects BI platform

Keywords

bi4, bi40, bi41, bi 4.0, bi 4.1, bi4.1, 4.1, 4.0 bip, boe, lumira, lum, addon, add on, ls4bip, teamserver, install, update, upgrade, patch,  fail, unable, error, problem, issue, cannot, can't, continue, next, step, proceed, ins 00013, , KBA , BI-LUM-SRV-BIP , SAP Lumira Server for BI Platform , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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