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2237451 - SUM: INPUT-OS-USER-PASSWORDS - SSSLERR_NOT_SUPPORTED_BY_LIB (No such file or directory), SapSSLSetSessionParam failed in plugin_fopen()

Symptom

Software Update Manager (SUM) is used for upgrade/update and error such as the following can be found in the INPUT-OS-USER-PASSWORDS phase of SUM as:

LOG FILE PATH : /<SUM Dir>/sdt/log/SUM/INPUT-OS-USER-PASSWORDS_XX.LOG
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[Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.InstanceDetectorException: The update tool was unable to connect to the SAPControl web service on any of the detected instance numbers. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.
The update tool is unable to detect the instances information for instance number: 0 on host: null via the SAPCONTROL web service API. Either the SAP Start Service associated with this instance is not running or a required functionality is not supported by the current version of the Kernel. See SAP Note 1401712 for further information.
Sapcontrol client could not perform action get instance properties on instance 0
Return code condition success evaluated to false for process sapcontrol for action get instance properties.
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where,

SAPCONTROL_GETINSTANCEPROPERTIES_X_XX.OUT log shows info as:
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FAIL: SSSLERR_NOT_SUPPORTED_BY_LIB (No such file or directory), SapSSLSetSessionParam failed in plugin_fopen()
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Wherein, sapcontrol throws similar error for other webmethods such as GetProcessList,AccessCheck Stop using NI_HTTPS

Check further using debug option for sapcontrol as below
 
sapcontrol -nr <xx> -host <hostname> -user <sidadm> <SecureField> -prot NI_HTTPS -debug -function GetInstanceProperties ,throws traces as

-------
[Thr 140047513691936] ->> SapSSLSetSessionParam(sssl_hdl=162de30, sparam=TLSEXT_SNI_HOSTNAME, iarg=0, parg=7fff19f37c70)
[Thr 140047513691936] <<- ERROR: SapSSLSetSessionParam(sssl_hdl=162de30)==SSSLERR_NOT_SUPPORTED_BY_LIB
[Thr 140047513691936]      in: sssl_hdl  = 162de30
[Thr 140047513691936]      in: sparam    = "TLSEXT_SNI_HOSTNAME"
[Thr 140047513691936]      in: iarg      = 0
[Thr 140047513691936]      in: parg      = "XXXXXX"
[Thr 140047513691936] NiICloseHandle: shutdown and close hdl 1/sock 3
[Thr 140047513691936] ->> SapSSLSessionDone(&sssl_hdl=7fff19f37d30)
[Thr 140047513691936] <<- SapSSLSessionDone()==SAP_O_K
[Thr 140047513691936]      in: sssl_hdl   = 162de30
[Thr 140047513691936]  in/out: ... ni_hdl = 1
[Thr 140047513691936] ->> SapSSLErrorName(rc=-43)
[Thr 140047513691936] <<- SapSSLErrorName()==SSSLERR_NOT_SUPPORTED_BY_LIB
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Environment

Upgrade/Update using SUM tool.

Product

SAP NetWeaver 7.4

Keywords

INPUT-OS-USER-PASSWORDS, SSSLERR_NOT_SUPPORTED_BY_LIB, SapSSLSetSessionParam, sapcontrol, plugin_fopen, com.sap.sdt.tools.sysinfo.InstanceDetectorException , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-SEC-SSL , Secure Sockets Layer Protocol , Problem

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