- You have integrated SAP Contact Center with SAP Customer Relationship Management (CRM).
- You have defined a Queue with Hunt Group mode, but calls to this queue don't alert in CRM.
- SAP Contact Center 7.0
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Workmode, multisession, session, alerts, Online , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , Problem
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