2236825 - Agents serving in Hunt Group Mode Queues are not getting alerts in CRM IC Webclient | SAP Knowledge Base Article

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2236825 - Agents serving in Hunt Group Mode Queues are not getting alerts in CRM IC Webclient

Symptom

  • You have integrated SAP Contact Center with SAP Customer Relationship Management (CRM).
  • You have defined a Queue with Hunt Group mode, but calls to this queue don't alert in CRM.

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Workmode, multisession, session, alerts, Online , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , Problem

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