SAP Knowledge Base Article - Preview

2235328 - CRM IC: Problems with group responsible when reserving, interacting or editing a business transaction

Symptom

When

  • editing a business transaction in the application view or
  • reserving, interacting or editing a business transaction in the agent inbox,

the group responsible is not set for the business transaction.

Disclaimer: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

service team Geschäftsvorgang Partnerfunktion zuständige Gruppe , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-UNI , Agent Inbox , Problem

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