SAP Knowledge Base Article - Preview

2235100 - Email's SL is running while queue is closed

Symptom

Email's SL(Service Level agreement) is running while the email queue is closed.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

Answered-on-time, run out, schedule based waiting time , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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