SAP Knowledge Base Article - Preview

2234998 - Pending E-mails could be picked by others

Symptom

Pending E-mails could be picked by other agents.


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

pending list, hunt group, auto allocation , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.