SAP Knowledge Base Article - Preview

2234359 - Location Based Routing breaks after using Visible ANumber

Symptom

  • You have set up LBR (Location Based Routing) in your system landscape; but noticed that the rules are no longer affecting calls when the paramater Use Visible A Number is used.
  • This can be set in CDT -> Tools -> Phone -> General or in SC through "User Settings Templates" -> CDT Phone Settings and at the user level.
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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

SAP Contact Center, Routing, Rules, Masking, Visible, Anumber, LBR, Location, Routing, Gateway, fowarding , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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