2233933 - Unable to load data - No data found - No service orders to fetch - Setup Mobile User - SAP CRM Service Manager | SAP Knowledge Base Article

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2233933 - Unable to load data - No data found - No service orders to fetch - Setup Mobile User - SAP CRM Service Manager

Symptom

  • Setting up Service Manager mobility user
  • No Service Manager data coming down to the mobile device.

~~~~~~From SMPServer-smp-server1.log~~~~~~~~~~

2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########BAPI::begin |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########getFunction::begin |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########getFunction::/SYCLO/CORE_SYSTINFO_GET |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########getRepository::begin |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########create::Function /SYCLO/CORE_SYSTINFO_GET created |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########execute::::MOBILE::before BAPI execute: /SYCLO/CORE_SYSTINFO_GET |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########execute::begin |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########execute::::MOBILE::after BAPI execute: /SYCLO/CORE_SYSTINFO_GET |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########BAPI::begin |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########getFunction::begin |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########getFunction ::/SMCRM/BTX_DOSERVICEORD_GET |
2015 09 22 16:07:28#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########getRepository::begin |
2015 09 22 16:07:38#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########create::Function /SMCRM/BTX_DOSERVICEORD_GET created |
2015 09 22 16:07:38#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########setImportParameters::COMMIT_WAIT=X |
2015 09 22 16:07:38#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########setImportParameters::MOBILE_ USER=MOBILE |
2015 09 22 16:07:38#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########setImportParameters:: USER_GUID=005056BD5C5E1EE598A9F53ECD01E46B |
2015 09 22 16:07:38#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########setImportParameters::MIDDLEWARE_CALL=X |
2015 09 22 16:07:38#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########setFilterRange::filter.setRange for IT_LRP_RESOURCE_GUID_RA=I EQ 005056BD5C5E1EE598AB8465F60E646B  |
2015 09 22 16:07:38#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########execute::::MOBILE::before BAPI execute: /SMCRM/BTX_DOSERVICEORD_GET |
2015 09 22 16:07:38#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########execute::begin |
2015 09 22 16:07:40#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########execute::::MOBILE::after BAPI execute: /SMCRM/BTX_DOSERVICEORD_GET |
2015 09 22 16:07:40#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########checkForErrors::1::message ID::I:: - 000 |
2015 09 22 16:07:40#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########checkForErrors::1::message::I:: No data found |
2015 09 22 16:07:40#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########processResults::begin |
2015 09 22 16:07:40#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########processResults::serviceOrderFetchCallTime=09/22/2015 13:07:29 |
2015 09 22 16:07:40#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########Service Order Addresses::begin |
2015 09 22 16:07:40#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread######## fetch::No service orders to fetch. |
2015 09 22 16:07:40#0-300#INFO#System.out###Agentry com.sap.sm Worker Thread########BAPI::begin |

~~~~~~~~~~~end~~~~~~~~~~~~~~~~~~~~~


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Environment

SAP CRM Service Manager 4.2.0

Product

SAP CRM Service Manager 4.2.0

Keywords

"Debugging Service Orders","Blank Service Orders","Troubleshooting Service Orders Service Manager", "Setting SAP Service Manager Mobile User" , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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