SAP Knowledge Base Article - Preview

2231888 - Cannot access storefront during synchronization

Symptom

If someone tries to access the portal while the synchronization is running, a NullPointerException is thrown because of a BTG expression without the left operand (part of active segments evaluation for customer segmentation purpose). The issue occurs when the synchronization is ran for the first time only. Afterwards the portal is continuously available again.


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Product

SAP hybris Commerce 5.7 ; SAP hybris Commerce Suite 5.2 ; SAP hybris Commerce Suite 5.3 ; SAP hybris Commerce Suite 5.4 ; SAP hybris Commerce Suite 5.5 ; SAP hybris Commerce Suite 5.6 ; hybris Commerce Suite 5.1

Keywords

Synchronization, synchronization pass, unresolved item, unfinished item, customer segmentation, segment evaluation , KBA , CEC-COM-CPS-CAS , CPS Catalog & Sync (SAP Hybris) , Problem

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