SAP Knowledge Base Article - Preview

2230980 - Explorer servers are unresponsive after upgrade to BI4.1 SP5

Symptom

  • Explorer servers are unresponsive
  • None of the Explorer views are getting executed and shows blank screen
  • Error in Event viewer:

CMS SERVER WATCHER: SERVER NAMED 'BWBOBJPRD.EXPLOREREXPLORATIONSERVER' IS BEING MARKED AS DOWN BECAUSE IT IS UNRESPONSIVE

  • Error for JVM shows:

 ***ERROR (:0): OUTOFMEMORYERROR: COULD NOT ALLOCATE 18 BYTES


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Environment

SAP BusinessObjects Business Intelligence platform 4.1

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

explorer, hangs, view, blank screen, loading, cms, unresponsive, outofmemory , KBA , BI-RA-EXP-ACC , Explorer, accelerated version , Problem

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