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2230262 - Web Intelligence Processing Server is not stable and restarts frequently in BI 4.0

Symptom

  • WebIntelligenceProcessingServer recycles frequently.
  • During recycle it hangs in starting mode and has to be manually restarted.
  • It performs either of the functions which is like getmap, getDocumentInfos, processDPCommandsEx, getSessionInfosEx.
  • The following error logs can be found sometimes in the WebIntellegenceProcessingServer trace logs.

c22cc318-9fdf-e035-e1f2-8b11c667fc63|2013 11 18 16:17:28:875|+0200|Error| |>>| | |<hostname>.<WebIntelligenceProcessingServer name>|31015|47481430145360||
 |10|0|2|0|BIlaunchpad.WebApp|<hostname>:12411:158.68068:1| WebiSDK.CorbaServerImpl.doProcess()|bosrv01:12411:158.68068:4||<hostname>.<WebIntelligenceProcessingServer name>.getMap|localhost:3101   5:566688080.13352:1|CqMAysOn7UXQjcG70IWlGcY109e2|||||||||||AsyncCaller:WebiSession[Fh0filIV.wkAJ3kAAFC5cE8AAFBWhxH6]: getMap by user '<user name>' on document '<document name>'


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0 Service Pack (SP) 07
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0 Service Pack (SP) 08

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

WIPS, Restart, Recycling, ADAPT01712815, ADAPT, 01712815, starting mode, hang, ADAPT01712816, ADAPT01713470, ADAPT01713471, ADAPT01713472 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Bug Filed

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