SAP Knowledge Base Article - Preview

2230238 - Cannot access CMC or BI in NW portal after patching BI platform 4.1

Symptom

  • User upgraded SBOP server to BI 4.1 SP6, then deployed the packages BOEWEBAPPJAVA and WS_WEBAPP to NW 7.31 portal.
  • User failed to access CMC or BI over http.
  • 500 Internal Server Error is returned for HTTP request.
  • But was able to login to login irj and nwa.
  • User was getting error below in default.trc:

#+1100#Error#com.sap.engine.services.servlets_jsp.ISE500#
com.sap.ASJ.web.000500##sap.com/BOEWEBAPPJAVA#C0000A433422003C0000000300000EDC#5858950000000004#sap.com/BOEWEBAPPJAVA#com.sap.engine.services.servlets_jsp.ISE500#Guest#0##DFEC4447717A11E58E9E000000596686#32cc2bb7717b11e5952e000000596686#32cc2bb7717b11e5952e000000596686#0#Thread[HTTP Worker [@2092755371],5,Dedicated_Application_Thread]#Plain##
500 Internal Server Error is returned for HTTP request

[http://xxxxxxxxxxxx:50000/BOE/CMC]:
component [equinoxbridgeservlet],
web module [BOE],
application [sap.com/BOEWEBAPPJAVA],
DC name [sap.com/BOEWEBAPPJAVA],
CSN component[],
problem categorization [com.sap.ASJ.web.000137],
internal categorization [-1722519483]. 

[EXCEPTION]
java.lang.RuntimeException: Could not find framework
at org.eclipse.equinox.servletbridge.FrameworkLauncher.buildInitialPropertyMap(FrameworkLauncher.java:475)
at org.eclipse.equinox.servletbridge.FrameworkLauncher.start(FrameworkLauncher.java:314)
at org.eclipse.equinox.servletbridge.BridgeServlet.init(BridgeServlet.java:147)
......


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1 Support Pack (SP) 06
  • SAP NetWeaver 7.31

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Bobj, BOE, NW java, framework, 500 Internal, HTTP request, BOEWEBAPPJAVA, deployment, sap.com, , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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