2227717 - No synchronization between call state and business transaction status | SAP Knowledge Base Article

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2227717 - No synchronization between call state and business transaction status

Symptom

While processing a call list you observe at least one of the following symptoms:

  • When button End is clicked in the business transaction that corresponds to the call,  the call status is not changed
  • When the business transaction status is changed, the call state is not changed
  • When the call state is changed, the business transaction status is not changed

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Environment

  • SAP Customer Relationship Management 2007
  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement pack
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-CAL , Call List Execution and Maintenance , Problem

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