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2220035 - BPC 7.5 NW upgrade to SP18: Add-in crashes when using Excel 2013

Symptom

After upgrading BPC 7.5 from Excel 2010 / SP14 to Excel 2013 / SP18, when using Excel 2013, the BPC add-in crashes. This only happens with certain schedules. Finding the trigger has proven to be impossible so far.

When the BPC add-in crashes in Excel 2013, the user notices the following behavior:

  • Parts of the schedule are not displayed anymore (similar to Excel having a memory issue in the old days). This behavior seems to be related in particular to objects like header bars and buttons)
  • Drop-down menus (eTools, eAnalyze, etc.) do not work anymore
  • Typically, when refreshing or expanding the schedule, Excel freezes completely and a restart is required.

 

 

 


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Environment

SAP Business Planning and Consolidation (BPC) version 7.5 SP18 for the NetWeaver (NW) platform

Product

SAP Business Planning and Consolidation 7.5, version for SAP NetWeaver

Keywords

BPC; 75; 7.50; 7.5; NW; Migrate; install; hang;stuck;crash; microsoft; office; reset; machine; user profile; , KBA , EPM-BPC-NW , NetWeaver Version , Problem

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