2219276 - Field Due By missing in result view configuration for Incidents and Problems | SAP Knowledge Base Article

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2219276 - Field Due By missing in result view configuration for Incidents and Problems

Symptom

  • You search for Incidents / Service Requests in sm_crm using search criteria Due By and in the result list view configuration you cannot find field Due By available to be displayed
  • You search for Problems in sm_crm using search criteria Due Date and in the result list view configuration you cannot find field Due Date available to be displayed
  • However when you search for change documents in sm_crm using search criteria Due By, in the result list view configuration you can find field Due By available to be displayed

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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

ITSM, UI component, DUE_DATE_RANGE, AIC_INCIDENT_S, AIC_SRVREQ_S, AIC_PROBLEM_S, MPT, Time Stamp, technical name, STRUCT./AICRM/MPT_TIMESTAMP, bsp_wd_cmpwb, sm_crm, crm ui , KBA , incident search results list , SV-SMG-SUP , Service Desk / Incident Management , Problem

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