SAP Knowledge Base Article - Preview

2217419 - Server Intelligence Agent is running but Central Management Server crashes shortly

Symptom

  • SAP BusinessObjects Business Intelligence 4.1 Support Pack 6 update failed.
  • SAP BusinessObjects Business Intelligence 4.1 Support Pack 5 update failed in repair mode.
  • Central Management Server logs reflect the below error message:
    SIServerController:run: Fail to initialize or uninitialize.  Reason is The root server reported an error Initialization Failure. (Reason: Internal error: An unknown exception has occurred.Unknown error).:Unknown error
  • Server Intelligence Agent logs are reflecting below error messages:
    CentralManagementServer stopped with exit code = 0 (0x0).
    CentralManagementServer stopped unexpectedly.
  • Windows Event Viewer only reflected the below error message:
    The root server reported an error Initialization Failure.

Read more...

Environment

  • SAP BusinessObjects Business Intelligence 4.1
  • Windows Server 2008
  • CMS Database: Oracle Database 12C
  • Clustered environment

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

BI 4.0, BI 4.1, SP5, SP6, assert failure, (.\apsserver.cpp:2126). (false : no message), (.\apsserver.cpp:2126), (false : no message), (.\ObjectSubsystem.cpp:1605). (thisList->RemoveKey( pf ) : no message), (.\ObjectSubsystem.cpp:1605), (thisList->RemoveKey( pf ) : no message), Fail to initialize or uninitialize,  Reason is The root server reported an error Initialization Failure, (Reason: Internal error: An unknown exception has occurred.Unknown error), Upgrade , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.