SAP Knowledge Base Article - Preview

2217097 - ERR_WIS_30270 when creating or opening a Web Intelligence document after a clean install

Symptom

After a fresh installation of the SAP BusinessObjects Business Intelligence Platform 4.1, the following symptoms may appear:

  1. The following error may occur when creating a new Web Intelligence (Webi) Document in BI Launch Pad:

    An internal error occurred while calling 'createDocumentEx' API. (Error: ERR_WIS_30270) (Error: INF)
  2. The following error may occur when opening an existing Web Intelligence Document in BI Launch Pad:

    An internal error occurred while calling 'openDocument' API. (Error: ERR_WIS_30270) (Error: INF)
  3. Windows Event Viewer may have the following error in it for each attempt to view or create a Webi document:

    Level: Error
    Source: SideBySide
    Event ID:  33
    Message:  Activation context generation failed for "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\resrch.dll". Dependent Assembly Microsoft.VC80.OpenMP,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.
  4. The following errors were also present in the Trace Logs:

    **ERROR:SRM:An internal error occured while dgSerializeManagerImpl is calling CoCreateInstance on CLSID_RE_FACTORY [kdgSerializeManager.cpp;2549]
    Error=An internal error occured while dgSerializeManagerImpl is calling CoCreateInstance on CLSID_RE_FACTORY

    **ERROR:dgWICDZCore:Got an exception:  : 16 [kdgWICDZCore.cpp;1692]

    **ERROR:dgWICDZCore:An internal error occured while dgSerializeManagerImpl is calling CoCreateInstance on CLSID_RE_FACTORY [kdgWICDZCore.cpp;3181]
    Error=An internal error occured while dgSerializeManagerImpl is calling CoCreateInstance on CLSID_RE_FACTORY

    ct_cdz_error_context:[Cdztools Error Trace:BEGIN]
    ct_cdz_error_context:PREFIX:ERR
    ct_cdz_error_context:COMPONENT:WIS
    ct_cdz_error_context:ERRORCODE:30270
    ct_cdz_error_context:ERRORTYPE:USER
    ct_cdz_error_context:MESSAGE:An internal error occurred while calling 'createDocumentEx' API. (Error: ERR_WIS_30270)
    ct_cdz_error_context:BORESULT:5
    ct_cdz_error_context:MODULENAME:WICDZServer_i
    ct_cdz_error_context:FILENAME:kdgWICDZ_i.cpp
    ct_cdz_error_context:LINEPOSITION:425
    ct_cdz_error_context:[Cdztools Error Trace:END]

    <ERROR COMPONENT="WIS" ERRORCODE="30270" ERRORTYPE="USER" MESSAGE="An internal error occurred while calling &apos;createDocumentEx&apos; API. (Error: ERR_WIS_30270)" PREFIX="ERR">

 


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1 (BI 4.1)
  • Web Intelligence Documents
  • Microsoft Windows 2012 Server

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

webi webintelligence error 30270 createdocumentex createdocument open document report opendocument API failed error wis side by sidebyside sxs , KBA , BI-RA-WBI , Web Intelligence , Problem

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